Shipping & Returns
SHIPPING & RETURNS
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at and we’ll be sure to get your order to you!
Return & Refund Policy
Thanks for shopping at Kathy Sue-Ann’s.
If you are not entirely satisfied with your purchase, we're here to help.
You have 30 days calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging and your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received you’re returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.